Terms and Conditions

1. Parties and acceptance

These Terms and Conditions govern your use of the Puncheo platform, operated by Thalamuscorp (hereinafter "Puncheo", "we" or "the company"), contact address: arco@thalamus.global.

By registering on Puncheo and using the platform, you expressly accept these Terms and Conditions and our Privacy Policy. If you do not agree, do not use the service.

2. The service

Puncheo is a digital loyalty stamp card platform. It allows businesses (Retailers) to create and manage digital stamp programmes, and customers (Consumers) to collect stamps across multiple businesses and redeem the rewards that each business offers.

Puncheo acts solely as an intermediary technology platform. The reward offered in each campaign is the exclusive responsibility of the Retailer that creates it.

3. User accounts

• You must be at least 18 years old to register.
• You are responsible for keeping your password confidential and for all activities that occur under your account.
• You must provide accurate and up-to-date information during registration.
• Puncheo reserves the right to suspend or terminate accounts that violate these terms.

4. Retailer responsibilities

Retailers using Puncheo agree to:

• Honour the rewards and benefits published in their stamp campaigns.
• Not create misleading or fraudulent campaigns.
• Treat Consumers with respect and in accordance with applicable law.
• Not use Consumer data outside the Puncheo platform.
• Comply with all applicable tax and legal obligations relating to their commercial activity.

Puncheo is not responsible for a Retailer's failure to honour promised rewards. Disputes between Consumers and Retailers must be resolved directly between the parties.

5. Consumer responsibilities

Consumers agree to:

• Not perform fraudulent stamp operations or attempt to manipulate the system.
• Provide a valid and genuine phone number.
• Not share their account with third parties.

6. Personal data

Puncheo (Thalamuscorp) is the sole data controller for personal data collected through the platform. Retailers access Consumer data exclusively through Puncheo and solely for the management of their loyalty programmes.

The processing of personal data is governed by our Privacy Policy, which forms an integral part of these Terms.

7. Intellectual property

All rights to the Puncheo platform, including its code, design, brand and content, are owned by Thalamuscorp. Reproduction in whole or in part without explicit written authorisation is prohibited.

8. Limitation of liability

Puncheo does not guarantee uninterrupted availability of the service. In no event shall Puncheo be liable for indirect damages, loss of profits or data loss arising from use of the platform, except where applicable law does not permit such limitation.

Puncheo's total liability to a user shall in no event exceed the amounts paid by that user to Puncheo in the twelve months prior to the event giving rise to the claim.

9. Modification and termination

Puncheo may modify these Terms at any time. Material changes will be communicated with at least 15 days' prior notice. Continued use of the platform constitutes acceptance of the new terms.

You may cancel your account at any time by contacting arco@thalamus.global.

10. Governing law and jurisdiction

These Terms are governed by Spanish law and, where applicable, European Union law. For any dispute, the parties submit to the courts of Barcelona, Spain, unless applicable consumer protection law provides for a different jurisdiction.